Counselling Lichfield Privacy Policy

Our contact details

Name: Counselling Lichfield

Address: 7 Worcester Close, Lichfield, WS13 7SP

Phone Number: 07704 154400

E-mail: info@counsellinglichfield.co.uk

The type of personal information we collect

We currently collect and process the following information:

·         Name, email address, telephone number GP details

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for us to be able to provide you with counselling/therapy services.

We use the information that you have given us in order to provide you with our professional services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored.

We keep this information for 15 years for insurance purposes. We will then dispose your information by shredding.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances, however normally our insurance company requires us to retain information for a minimum period.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us  info@counsellinglichfield.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@counsellinglichfield.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:       

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Dated: 25/5/2023